1、Scope of Application
These shipping terms apply to all products purchased through our official website, Amazon store, and official stores on other platforms, including home products such as lamps, furniture, and home decorations.2、Order Processing
Processing Time : For orders paid on working days (Monday to Friday), shipment will be arranged within 24-72 hours depending on stock availability; orders placed on holidays will be processed on the next working day.Shipping Confirmation : After the order is shipped, the system will automatically send an email containing the logistics tracking number to your registered email address.
3、Delivery Time
| Delivery Area | Standard Shipping EMS SAL | Standard Shipping US Stock | Expedited Shipping EMS |
|---|---|---|---|
| Continental US | 20-35 days | 5-10 days | 3-5 days |
| Canada | 20-35 days | 5-10 days | 3-5 days |
| Europe | 20-35 days | 5-10 days | 3-5 days |
| Other Regions | 20-35 days | 5-10 days | 3-5 days |
Restricted Items: Some countries/regions have import restrictions on electrical products such as lighting fixtures. Please confirm local regulations before placing your order.
6、International Shipping Notes
Returns: For returns due to quality issues, we will bear the return shipping cost; for returns due to personal reasons, the customer is responsible for the return shipping cost.Exchanges: For exchanges, we will bear the shipping cost of the replacement product, and the customer is responsible for the shipping cost of returning the original product.
Shipping damage: If you find any shipping damage when receiving the product, please contact customer service within 48 hours and provide photo evidence, and we will reissue the relevant accessories for free.
7、Delayed or Lost Shipment
Delayed Delivery: If you have not received your order within 10 business days beyond the estimated delivery time, please contact customer service to check the logistics status. We will assist you in tracking or applying for compensation.Lost Shipment: If the shipment is confirmed lost by the logistics provider, we will provide you with a full refund or free replacement.
